Refunds & Cancellation

Last updated: 7 October 2026

Cancelling Premium

You can cancel your Premium subscription at any time, from your account page or by emailing support@nightmuse.ai from the email address on your account. Cancellation stops all future renewals. You keep Premium access until the end of the month you have already paid for. There are no cancellation fees.

Refunds

• If you were charged by mistake, charged twice, or charged after you cancelled, we refund the charge in full.
• If you cannot use the service because of a technical fault on our side, contact us and we will refund or credit you.
• Unused tokens can be refunded within 14 days of purchase.
• Tokens already spent and subscription months already used are not refundable, except where the law requires otherwise.

Refunds go back to the original payment method, normally within 5 to 10 business days after approval. To ask for a refund, email support@nightmuse.ai with the email address on your account and the date of the charge.

EU right of withdrawal

Nightmuse is digital content that is delivered immediately. When you buy, you ask us to start right away and acknowledge that you lose the 14-day right of withdrawal once delivery has started. This does not affect the refunds listed above.

Billing questions

Charges appear as [Billing descriptor, set by the payment processor]. If you do not recognise a charge, contact us at support@nightmuse.aibefore disputing it with your bank, and we will sort it out quickly.